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  Title Copies
The Mom Inventors Handbook: How to Turn Your Great Idea Into the Next Big Thing 
Edition: 1 
Year: 2005 
ISBN: 0071458999 
ISBN 13: 9780071458993 
 1 
Guerrilla Marketing: Secrets for Making Big Profits from Your Small Business 
Edition: 3rd 
Year: 1998 
ISBN: 0395906253 
ISBN 13: 9780395906255 
 1 
The Big Book of Customer Service Training Games (Big Book Series) 
Edition: 1 
Year: 1998 
 1 
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) 
Edition: 1 
Year: 2004 
ISBN: 007144453X 
ISBN 13: 9780071444538 
 1 
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers 
Year: 2005 
ISBN: 0875848672 
ISBN 13: 9780875848679 
 1 
The Tipping Point: How Little Things Can Make a Big Difference 
Year: 2002 
ISBN: 0316346624 
ISBN 13: 9780316346627 
 1 
Book Yourself Solid: The Fastest, Easiest, and Most Reliable System for Getting More Clients Than You Can Handle Even if You Hate Marketing and Selling 
Edition: 1 
Year: 2008 
ISBN: 0470281901 
ISBN 13: 9780470281901 
 1 
How Customers Think: Essential Insights into the Mind of the Market 
Edition: 1 
Year: 2003 
ISBN: 1578518261 
ISBN 13: 9781578518265 
 1 
Yes!: 50 Scientifically Proven Ways to Be Persuasive 
Edition: 1st 
Year: 2008 
ISBN: 1416570969 
ISBN 13: 9781416570967 
 1 
Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy 
Year: 2001 
 1 
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