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  Title Copies
The Mom Inventors Handbook: How to Turn Your Great Idea Into the Next Big Thing 
Edition: 1 
Year: 2005 
ISBN: 0071458999 
ISBN 13: 9780071458993 
 1 
Guerrilla Marketing: Secrets for Making Big Profits from Your Small Business 
Edition: 3rd 
Year: 1998 
ISBN: 0395906253 
ISBN 13: 9780395906255 
 1 
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) 
Edition: 1 
Year: 2004 
ISBN: 007144453X 
ISBN 13: 9780071444538 
 1 
The Tipping Point: How Little Things Can Make a Big Difference 
Year: 2002 
ISBN: 0316346624 
ISBN 13: 9780316346627 
 1 
The Must-Have Customer: 7 Steps to Winning the Customer You Haven't Got 
Edition: First Edition 
Year: 2006 
ISBN: 0312351690 
ISBN 13: 9780312351694 
Series: Audio CD 
 1 
Mind Your X's and Y's: Satisfying the 10 Cravings of a New Generation of Consumers 
Edition: Reprint 
Year: 2010 
ISBN: 0743277511 
ISBN 13: 9780743277518 
Series: Audio CD 
 1 
Creating Competitive Advantage: Give Customers a Reason to Choose You Over Your Competitors 
Year: 2006 
ISBN: 0385517092 
ISBN 13: 9780385517096 
Series: Audio CD 
 1 
SELLING THE WHEEL: Choosing the Best Way to Sell For You, Your Company, and Your Customers 
Edition: First Edition 
Year: 2000 
ISBN: 068485600X 
ISBN 13: 9780684856001 
 1 
The Big Book of Customer Service Training Games (Big Book Series) 
Edition: 1 
Year: 1998 
 1 
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers 
Year: 2005 
ISBN: 0875848672 
ISBN 13: 9780875848679 
 1 
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