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Author: Robert Bacal [ All ]

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  Title Copies
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) 
Edition: 1 
Year: 2004 
ISBN: 007144453X 
ISBN 13: 9780071444538 
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The Manager's Guide to Performance Reviews 
Edition: 1 
Year: 2003 
ISBN: 0071421734 
ISBN 13: 9780071421737 
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