Exceptional Customer Service: Handle Customers With Skill and Confidence (Sixty-Minute Training Series)

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Type
Book
Authors
ISBN 10
1558522751
ISBN 13
9781558522756
Category
Customer Service
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Publication Year
2000
Publisher
Pages
124
Description
Great customer service isn't something that's just "nice" to do for people - it's vital to the ongoing success of your company. The truth is, one bad experience - however small and insignificant - can send your customers directly into the arms of your competitors.
How do you deliver service that "Wows" your customers and exceeds their expectations? How do you help your customer service staff develop the habits and characteristics of service superstars?
In this handbook, we've compiled a wealth of up-to-the-minute ideas, insights and techniques for consistently delivering exceptional service. You'll learn directly from today's customer service "superstar" companies...go behind the scenes to discover what works and what doesn't...and find out how to transform your organization into one that's "customer-centered." - from Amzon
How do you deliver service that "Wows" your customers and exceeds their expectations? How do you help your customer service staff develop the habits and characteristics of service superstars?
In this handbook, we've compiled a wealth of up-to-the-minute ideas, insights and techniques for consistently delivering exceptional service. You'll learn directly from today's customer service "superstar" companies...go behind the scenes to discover what works and what doesn't...and find out how to transform your organization into one that's "customer-centered." - from Amzon
Number of Copies
1
Library | Accession No | Call No | Copy No | Edition | Location | Availability |
---|---|---|---|---|---|---|
Main | 84 | 1 | Yes |