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Category: Customer Service [ All ]

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  Title Copies
Be Our Guest: Perfecting the Art of Customer Service 
Year: 2003 
ISBN: 0786853948 
ISBN 13: 9780786853946 
 1 
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers 
Year: 2005 
ISBN: 0875848672 
ISBN 13: 9780875848679 
 1 
Calming Upset Customers, Third Edition: Staying Effective During Unpleasant Situations (50-Minute Series) 
Edition: 3 
Year: 2002 
ISBN: 1560526696 
ISBN 13: 9781560526698 
 1 
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know 
Edition: 1 
Year: 1998 
ISBN: 188516730X 
ISBN 13: 9781885167309 
 1 
Exceptional Customer Service: Handle Customers With Skill and Confidence (Sixty-Minute Training Series) 
Year: 2000 
ISBN: 1558522751 
ISBN 13: 9781558522756 
 1 
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) 
Edition: 1 
Year: 2004 
ISBN: 007144453X 
ISBN 13: 9780071444538 
 1 
The Big Book of Customer Service Training Games (Big Book Series) 
Edition: 1 
Year: 1998 
 1 
The Must-Have Customer: 7 Steps to Winning the Customer You Haven't Got 
Edition: First Edition 
Year: 2006 
ISBN: 0312351690 
ISBN 13: 9780312351694 
Series: Audio CD 
 1 
The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry 
Edition: 2 
Year: 2012 
ISBN: 1118076672 
ISBN 13: 9781118076675 
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