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Tag: Customer Relations [ All ]

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  Title Copies
Be Our Guest: Perfecting the Art of Customer Service 
Year: 2003 
ISBN: 0786853948 
ISBN 13: 9780786853946 
 1 
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers 
Year: 2005 
ISBN: 0875848672 
ISBN 13: 9780875848679 
 1 
Calming Upset Customers, Third Edition: Staying Effective During Unpleasant Situations (50-Minute Series) 
Edition: 3 
Year: 2002 
ISBN: 1560526696 
ISBN 13: 9781560526698 
 1 
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know 
Edition: 1 
Year: 1998 
ISBN: 188516730X 
ISBN 13: 9781885167309 
 1 
Exceptional Customer Service: Handle Customers With Skill and Confidence (Sixty-Minute Training Series) 
Year: 2000 
ISBN: 1558522751 
ISBN 13: 9781558522756 
 1 
Fish: A Proven Way to Boost Morale and Improve Results 
Edition: 1 
Year: 2000 
ISBN: 0786866020 
ISBN 13: 9780786866021 
 1 
Fish! Sticks: A Remarkable Way to Adpat to Changing Times and Keep Your Work Fresh 
Edition: Abridged 
Year: 2003 
ISBN: 1401396682 
ISBN 13: 9781401396688 
 1 
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) 
Edition: 1 
Year: 2004 
ISBN: 007144453X 
ISBN 13: 9780071444538 
 1 
The Big Book of Customer Service Training Games (Big Book Series) 
Edition: 1 
Year: 1998 
 1 
The Customer-Driven Company: Moving from Talk to Action 
Edition: Revised ed. 
Year: 1991 
ISBN: 0201608138 
ISBN 13: 9780201608137 
 1 
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