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  Title Copies
American Speaker: Your Guide to Successful Speaking 
Edition: Ringbound 
Year: 1992 
ISBN: 0963467204 
ISBN 13: 9780963467201 
 1 
Exceptional Customer Service: Handle Customers With Skill and Confidence (Sixty-Minute Training Series) 
Year: 2000 
ISBN: 1558522751 
ISBN 13: 9781558522756 
 1 
How to Deal With Difficult People 
Edition: Revised 
Year: 1994 
ISBN: 187854277X 
ISBN 13: 9781878542779 
 1 
How to Handle Conflict & Confrontation 
Year: 2000 
ISBN: 155852259X 
ISBN 13: 9781558522596 
 2 
M10 Strategic Thinking 
Year: 1995 
ISBN: 0787214078 
ISBN 13: 9780787214074 
 1