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Tag: Management & Leadership [ All ]

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  Title Copies
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know 
Edition: 1 
Year: 1998 
ISBN: 188516730X 
ISBN 13: 9781885167309 
Exceptional Customer Service: Handle Customers With Skill and Confidence (Sixty-Minute Training Series) 
Year: 2000 
ISBN: 1558522751 
ISBN 13: 9781558522756 
Guerrilla Marketing: Secrets for Making Big Profits from Your Small Business 
Edition: 3rd 
Year: 1998 
ISBN: 0395906253 
ISBN 13: 9780395906255 
How Customers Think: Essential Insights into the Mind of the Market 
Edition: 1 
Year: 2003 
ISBN: 1578518261 
ISBN 13: 9781578518265 
One-To-One: Interviewing, Selecting, Appraising, and Counseling Employees 
Year: 1992 
ISBN: 0135532566 
ISBN 13: 9780135532560 
SPIN Selling 
Edition: 1st 
Year: 1988 
ISBN: 0070511136 
ISBN 13: 9780070511132