New Arrivals

Page 7 of 5

  Title Copies
How to Stop Worrying and Start Living 
Edition: Revised 
Year: 1990 
ISBN: 0671733354 
ISBN 13: 9780671733353 
 1 
That's Not What I Meant!: How Conversational Style Makes or Breaks Relationships 
Edition: Reprint 
Year: 1987 
ISBN: 0345340906 
ISBN 13: 9780345340900 
 1 
Performance Appraisal Phrase Book: The Best Words, Phrases, and Techniques for Performance Reviews 
Edition: 1 
Year: 2003 
ISBN: 1580629407 
ISBN 13: 9781580629409 
 1 
A Survival Guide to the Stress of Organizational Change 
Edition: 1 
Year: 2012 
ISBN: 0944002161 
ISBN 13: 9780944002162 
 1 
Calming Upset Customers, Third Edition: Staying Effective During Unpleasant Situations (50-Minute Series) 
Edition: 3 
Year: 2002 
ISBN: 1560526696 
ISBN 13: 9781560526698 
 1 
How to Handle Conflict & Confrontation 
Year: 2000 
ISBN: 155852259X 
ISBN 13: 9781558522596 
 2 
Delegate for Results: How to Get More Done Through Others (60-Minute Training Series) 
Year: 2016 
ISBN: 155852276X 
ISBN 13: 9781558522763 
 1 
Powerful Communication Skills: How to Communicate With Confidence, Clarity and Credibility 
Edition: 1 
Year: 1997 
ISBN: 1558522158 
ISBN 13: 9781558522152 
 1 
Inspire and motivate through performance reviews: A step-by-step guide (Sixty-minute training series) 
Year: 2016 
ISBN: 1558522778 
ISBN 13: 9781558522770 
 1 
How to Work with People: Understanding Team dynamics 
Year: 2016 
ISBN: 1558522549 
ISBN 13: 9781558522541 
 2 
Strategic Thinking: The 9-Step Approach to Strategic Planning 
Edition: 2nd 
Year: 2000 
ISBN: 0749432187 
ISBN 13: 9780749432188 
 1 
Business Communication 9 Steps to Help You Engage Your Audience 
Year: 2016 
ISBN: 159139113X 
ISBN 13: 9781591391135 
 1 
Communicate With Confidence! 
Edition: 1 
Year: 1994 
ISBN: 007006606X 
ISBN 13: 9780070066069 
 1 
Exceptional Customer Service: Handle Customers With Skill and Confidence (Sixty-Minute Training Series) 
Year: 2000 
ISBN: 1558522751 
ISBN 13: 9781558522756 
 1 
Retire on Less Than You Think: The New York Times Guide to Planning Your Financial Future 
Edition: 1st 
Year: 2004 
ISBN: 0805073744 
ISBN 13: 9780805073744 
 1 
101 Biggest Mistakes Managers Make and How to Avoid Them 
Edition: 1st 
Year: 1997 
ISBN: 0132341700 
ISBN 13: 9780132341707 
 1 
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know 
Edition: 1 
Year: 1998 
ISBN: 188516730X 
ISBN 13: 9781885167309 
 1 
Developing a High Performance Workforce 
Edition: 2 
Year: 1999 
 1 
Delegate for Results 
Edition: 3634 
Year: 2004 
ISBN: 2864303634 
 1 
Bold Leadership for Organizational Acceleration 
Year: 2007 
ISBN: 0965865991 
ISBN 13: 9780965865999 
 1 
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