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  Title Copies
1001 Ways to Energize Employees 
Edition: 1 
Year: 1997 
ISBN: 0761101608 
ISBN 13: 9780761101604 
 1 
Calming Upset Customers, Third Edition: Staying Effective During Unpleasant Situations (50-Minute Series) 
Edition: 3 
Year: 2002 
ISBN: 1560526696 
ISBN 13: 9781560526698 
 1 
Crisp: Writing Effective E-Mail, Revised Edition: Improving Your Electronic Communication 
Edition: Revised Edition 
Year: 2003 
ISBN: 1560526815 
ISBN 13: 9781560526810 
 1 
Motivating Employees 
Edition: 1 
Year: 1998 
ISBN: 0070718687 
ISBN 13: 9780070718685 
 2 
SPIN Selling 
Edition: 1st 
Year: 1988 
ISBN: 0070511136 
ISBN 13: 9780070511132 
 1 
The Balanced Scorecard: Translating Strategy into Action 
Edition: 1 
Year: 1996 
ISBN 13: 9780875846514 
Series: Audio CD 
 1 
The Financial Planning Workbook: A Family Budgeting Guide (Christian Financial Concepts Series) 
Edition: Updated 
Year: 1990 
ISBN: 0802425453 
ISBN 13: 9780802425454 
 1 
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value 
Edition: Revised ed. 
Year: 2001 
ISBN: 1578516870 
ISBN 13: 9781578516872 
 1 
The Mom Inventors Handbook: How to Turn Your Great Idea Into the Next Big Thing 
Edition: 1 
Year: 2005 
ISBN: 0071458999 
ISBN 13: 9780071458993 
 1 
The One Minute Manager 
Year: 2016 
ISBN: 0688014291 
ISBN 13: 9780688014292 
 1 
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