The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Type

Book

Authors

Frederick F. Reichheld

Thomas Teal

ISBN 10

1578516870

ISBN 13

9781578516872

Tags

Company Profiles, Economics, Leadership, Systems & Planning, Entrepreneurship, Strategic Planning

Description

The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This work shows why companies that ignore these defections face a dismal future of low growth, and shortened life expectancy. - from Amzon

Number of Copies