Top Collections

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  Title Copies
The Balanced Scorecard: Translating Strategy into Action 
Edition: 1 
Year: 1996 
ISBN 13: 9780875846514 
Series: Audio CD 
 1 
Monday Morning Leadership: 8 Mentoring Sessions You Can't Afford to Miss 
Edition: 1 
Year: 2002 
ISBN: 0971942439 
ISBN 13: 9780971942431 
 1 
Communicate With Confidence! 
Edition: 1 
Year: 1994 
ISBN: 007006606X 
ISBN 13: 9780070066069 
 1 
The Must-Have Customer: 7 Steps to Winning the Customer You Haven't Got 
Edition: First Edition 
Year: 2006 
ISBN: 0312351690 
ISBN 13: 9780312351694 
Series: Audio CD 
 1 
The Big Book of Customer Service Training Games (Big Book Series) 
Edition: 1 
Year: 1998 
 1 
Book Yourself Solid: The Fastest, Easiest, and Most Reliable System for Getting More Clients Than You Can Handle Even if You Hate Marketing and Selling 
Edition: 1 
Year: 2008 
ISBN: 0470281901 
ISBN 13: 9780470281901 
 1 
Do What You Are-Discover the Perfect Career for You through the Secrets of Personality Type 
Edition: 3rd  
Year: 2001 
ISBN: 0316880655 
 1 
Delegate for Results 
Edition: 3634 
Year: 2004 
ISBN: 2864303634 
 1 
The Power of Ethical Management 
Edition: 1 
Year: 1988 
ISBN: 0688070620 
ISBN 13: 9780688070625 
 1 
Exceptional Customer Service: Handle Customers With Skill and Confidence (Sixty-Minute Training Series) 
Year: 2000 
ISBN: 1558522751 
ISBN 13: 9781558522756 
 1 
How to Stop Worrying and Start Living 
Edition: Revised 
Year: 1990 
ISBN: 0671733354 
ISBN 13: 9780671733353 
 1 
Creating Competitive Advantage: Give Customers a Reason to Choose You Over Your Competitors 
Year: 2006 
ISBN: 0385517092 
ISBN 13: 9780385517096 
Series: Audio CD 
 1 
The 80/20 Principle: The Secret to Achieving More with Less 
Edition: Reprint 
Year: 2011 
 1 
Communicating at Work 
Year: 1993 
ISBN: 0671788558 
ISBN 13: 9780671788551 
 1 
How to Overcome Negativity in the Workplace 
Year: 2005 
ISBN: 1933328282 
ISBN 13: 9781933328287 
 1 
24/7: The First Person You Must Lead Is You (Steadfast Leadership Series) 
Edition: 1 
Year: 2013 
ISBN: 1451592876 
ISBN 13: 9781451592870 
 2 
When I Say No, I Feel Guilty 
Edition: Reissue 
Year: 1975 
ISBN: 0553263900 
ISBN 13: 9780553263909 
 1 
Leaders Eat Last: Why Some Teams Pull Together and Others Don’t 
Year: 2014 
ISBN: 1591845327 
ISBN 13: 9781591845324 
 1 
StrengthsFinder 2.0 
Edition: 1 
Year: 2007 
ISBN 13: 9781595620156 
 2 
Be Our Guest: Perfecting the Art of Customer Service 
Year: 2003 
ISBN: 0786853948 
ISBN 13: 9780786853946 
 1 
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