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  Title Copies
The Diversity Factor: Capturing the Competitive Advantage of a Changing Workforce 
Edition: 1 
Year: 1996 
ISBN: 0786308583 
ISBN 13: 9780786308583 
 1 
The Dale Carnegie Leadership Mastery Course: How To Challenge Yourself and Others To Greatness 
Edition: Abridged 
Year: 2001 
ISBN: 0743509374 
ISBN 13: 9780743509374 
Series: Audio CD 
 1 
The Customer-Driven Company: Moving from Talk to Action 
Edition: Revised ed. 
Year: 1991 
ISBN: 0201608138 
ISBN 13: 9780201608137 
 1 
The Color Code 
Year: 1987 
ISBN: 1880674033 
ISBN 13: 9781880674031 
 1 
The Big Book of Customer Service Training Games (Big Book Series) 
Edition: 1 
Year: 1998 
 1 
The Balanced Scorecard: Translating Strategy into Action 
Edition: 1 
Year: 1996 
ISBN 13: 9780875846514 
Series: Audio CD 
 1 
The 80/20 Principle: The Secret to Achieving More with Less 
Edition: Reprint 
Year: 2011 
 1 
The 7 Secrets of Exceptional Leadership 
Year: 2013 
ISBN: 1608102343 
ISBN 13: 9781608102341 
 1 
The 21 Most Powerful Minutes in a Leader's Day: Revitalize Your Spirit and Empower Your Leadership 
Year: 2007 
ISBN: 0785289275 
ISBN 13: 9780785289272 
 1 
That's Not What I Meant!: How Conversational Style Makes or Breaks Relationships 
Edition: Reprint 
Year: 1987 
ISBN: 0345340906 
ISBN 13: 9780345340900 
 1 
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