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  Title Copies
American Speaker: Your Guide to Successful Speaking 
Edition: Ringbound 
Year: 1992 
ISBN: 0963467204 
ISBN 13: 9780963467201 
 1 
Assertive Communication Skills for Professionals: How to Communicate Powerfully, in a Style That's Comfortable for You 
Edition: 2nd 
Year: 2016 
ISBN: 1933328037 
ISBN 13: 9781933328034 
 1 
Attitude 101: What Every Leader Needs to Know 
Edition: 1 
Year: 2003 
ISBN: 0785263500 
ISBN 13: 9780785263500 
 1 
Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value 
Edition: 1 
Year: 2004 
 1 
Be Our Guest: Perfecting the Art of Customer Service 
Year: 2003 
ISBN: 0786853948 
ISBN 13: 9780786853946 
 1 
Beating the Deal Killers: Overcoming Murphy's Law (and other Sales Nightmares) 
Edition: 1 
Year: 2002 
 1 
Becoming a Successful Manager : How to Make a Smooth Transition from Managing Yourself to Managing Others 
Edition: 1 
Year: 2001 
ISBN: 0658014897 
ISBN 13: 9780658014895 
 1 
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers 
Year: 2005 
ISBN: 0875848672 
ISBN 13: 9780875848679 
 1 
Blueprint to a Billion: 7 Essentials to Achieve Exponential Growth 
Edition: 1 
ISBN: 0471747475 
ISBN 13: 9780471747475 
Series: Audio CD 
 1 
Bold Leadership for Organizational Acceleration 
Year: 2007 
ISBN: 0965865991 
ISBN 13: 9780965865999 
 1 
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