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  Title Copies
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know 
Edition: 1 
Year: 1998 
ISBN: 188516730X 
ISBN 13: 9781885167309 
 1 
Guerrilla Marketing: Secrets for Making Big Profits from Your Small Business 
Edition: 3rd 
Year: 1998 
ISBN: 0395906253 
ISBN 13: 9780395906255 
 1 
SELLING THE WHEEL: Choosing the Best Way to Sell For You, Your Company, and Your Customers 
Edition: First Edition 
Year: 2000 
ISBN: 068485600X 
ISBN 13: 9780684856001 
 1