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  Title Copies
Be Our Guest: Perfecting the Art of Customer Service 
Year: 2003 
ISBN: 0786853948 
ISBN 13: 9780786853946 
 1 
Crisp: Writing Effective E-Mail, Revised Edition: Improving Your Electronic Communication 
Edition: Revised Edition 
Year: 2003 
ISBN: 1560526815 
ISBN 13: 9781560526810 
 1 
How Full Is Your Bucket? 
Year: 2004 
ISBN: 1595620036 
ISBN 13: 9781595620033 
 1 
How to Deal With Difficult People 
Edition: Revised 
Year: 1994 
ISBN: 187854277X 
ISBN 13: 9781878542779 
 1 
How to Supervise People: Techniques for Getting Results Through Others 
Edition: 3 Revised 
Year: 1997 
ISBN: 1558521844 
ISBN 13: 9781558521841 
 2 
In Search of Excellence: Lessons from America's Best-Run Companies 
Edition: Reprint 
Year: 2006 
ISBN: 0060548789 
ISBN 13: 9780060548780 
 1 
Leadership: Quotations From The World's Greatest Motivators 
Edition: Revised 
Year: 1997 
ISBN: 0813332885 
ISBN 13: 9780813332888 
 1 
Motivating Employees 
Edition: 1 
Year: 1998 
ISBN: 0070718687 
ISBN 13: 9780070718685 
 2 
Performance Appraisal Phrase Book: The Best Words, Phrases, and Techniques for Performance Reviews 
Edition: 1 
Year: 2003 
ISBN: 1580629407 
ISBN 13: 9781580629409 
 1 
Please Don't Just Do What I Tell You! Do What Needs to Be Done: Every Employee's Guide to Making Work More Rewarding 
Edition: 1 
Year: 2001 
ISBN: 0786867299 
ISBN 13: 9780786867295 
 1 
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